FAQ
Questions, answered plainly
Including the ones with answers we would rather not have to give.
General
About the service
- Is DESEO VPN available yet?
- Not yet. The iPhone and iPad app is in build and heading to App Store review. Every other platform is in development. Join the waitlist and you will hear the day it goes live — no launch date is promised until we have one from Apple.
- What does a VPN actually do?
- It builds an encrypted tunnel between your device and one of our servers. Your internet provider, the coffee-shop Wi-Fi and anyone watching that network see an encrypted connection instead of the sites you visit, and those sites see the server's IP address instead of yours.
- Do you keep logs of what I do?
- We operate a no-logs policy: we do not record your browsing, the addresses you connect to, or your traffic contents. Self-declared. We will publish an independent audit when one is completed.
- How many devices can I use?
- 5 devices at the same time on one subscription.
- Which protocols do you support?
- The service supports WireGuard, OpenVPN and IKEv2. On iOS at launch the app uses IKEv2/IPsec; WireGuard on iOS is coming once Apple grants our Network Extension entitlement.
- Is there a free version?
- DESEO is a paid subscription. There is no free tier and no free data allowance.
- Where are your servers?
- We run a global network. Rather than publish a number we cannot yet stand behind, the verified location list is being finalised and will appear on the Servers page.
Pricing
Plans and billing
- How much does DESEO VPN cost?
- $11.99 per month, or $59.99 per year — save 58% against the monthly price.
- Is there a free trial?
- A 7-day free trial is available on the yearly plan. Cancel before the trial ends and you are not charged.
- How do I cancel?
- Cancel anytime in your Apple ID settings. Your access continues until the end of the period you have already paid for.
- Can I get a refund?
- Purchases are handled by Apple In-App Purchase. Apple manages all billing and refunds, so DESEO cannot issue refunds directly.
- How am I billed?
- Through Apple In-App Purchase, using the payment method on your Apple ID. Subscriptions renew automatically until you cancel.