Your subscription
Manage your subscription
Change plan, restore a purchase, or cancel — in one place. Cancel anytime in your Apple ID settings.
Customer portal
Your DESEO account
The portal opens with the app
No subscriptions exist yet — the iOS app is still in build, so there is nothing to manage. The moment the app is live, your plan, renewal date and receipts appear right here, and you can cancel from Apple at any time using the steps below.
Apple
Cancel or change plan in Apple ID settings
On your iPhone or iPad
- 1Open Settings on your iPhone or iPad and tap your name at the top.
- 2Tap Subscriptions.
- 3Select DESEO VPN from the list.
- 4Choose a different plan, or tap Cancel Subscription.
Good to know
- Cancelling stops the next renewal. Your subscription keeps working until the end of the period you already paid for.
- The 7-day trial is on the yearly plan only. Cancel before it ends and you are not charged.
- Purchases are handled by Apple In-App Purchase. Apple manages all billing and refunds, so DESEO cannot issue refunds directly.
Restore a purchase
New phone, or reinstalled the app? Open DESEO, go to Settings and tap Restore Purchases. Use the same Apple ID that bought the subscription.
Android subscriptions
The Android app is not out yet. When it ships, Google Play subscriptions are managed in Play Store subscriptions, the same way Apple handles App Store plans.
Web subscriptions
Right now DESEO is sold only through the App Store. Paying by card on the web is planned; until it exists, every subscription is an Apple purchase.
Still stuck?
Email support@deseovpn.com with the Apple ID email you subscribed with and we will help. Apple issues refunds, not us — but we can tell you exactly what to ask for.